What Architects Actually Do - Part 3: Credibility
Here’s the uncomfortable truth about being an architect: you will never be the smartest technical person in the room.
Not in every room. Not about every topic. Not anymore.
Early in your career, you could go deep. You knew your domain cold. You could out-technical anyone who challenged you because you lived in the details every day. That depth was your credibility. You earned respect by knowing more than the people around you.
Then you became an architect. And the math changed.
Now your scope spans infrastructure, security, networking, applications, data, operations, and whatever new domain emerged last quarter. You can’t go deep on all of it. Nobody can. The technology landscape moves too fast and spreads too wide.
So how do you maintain credibility with practitioners who are deeper than you in their domains? How do you earn the right to make decisions that affect their work when they know more than you about the specifics?
This is the question nobody talks about. And it’s the key to everything else.
The Credibility Trap
Most architects fall into one of two traps.
Trap one: Fake it.
You bluff. You use jargon confidently. You make assertions you can’t fully back up because admitting uncertainty feels like weakness. You hope nobody calls you out.
Engineers see through this immediately. They test you with specific questions, and when your answers are shallow, they write you off. You become “the architect who doesn’t really understand how things work.” Your recommendations get ignored or quietly worked around. You lose influence without ever knowing why.
Trap two: Retreat.
You acknowledge you’re not the expert and defer to whoever is. You let the practitioners drive every technical decision because they know more than you. You focus only on the business translation piece and stay out of the technical weeds.
This feels like humility, but it’s actually abdication. Leadership doesn’t need a business translator - they can hire consultants for that. They need someone who can engage technically at a meaningful level while also connecting to business outcomes. If you can’t do both, you’re not an architect. You’re a liaison.
The path forward isn’t faking depth you don’t have or retreating from technical engagement entirely. It’s building a different kind of credibility - one that doesn’t depend on being the deepest expert.
What Credibility Actually Looks Like
Here’s what I’ve learned over twenty years: practitioners don’t need you to know more than them. They need you to engage seriously with what they know.
Credibility comes from:
Asking questions that reveal you understand the landscape.
You don’t have to know how to configure a service mesh. You do have to know what problems service meshes solve, when they’re appropriate, and what the operational implications are. When you ask “how does this affect our observability story?” or “what’s the failure mode if this component goes down?” - those questions signal that you understand the territory even if you haven’t walked every inch of it.
Bad questions expose you. Good questions elevate you.
Admitting what you don’t know without apologizing for it.
There’s a difference between “I don’t know” and “I don’t know and I shouldn’t be here.” The first is honest. The second is insecure.
When an engineer explains something I don’t fully understand, I say “Walk me through that again - I want to make sure I’m tracking.” No shame. No deflection. Just a straightforward request to learn. Engineers respect that. What they don’t respect is pretending.
The architects who lose credibility aren’t the ones who admit gaps. They’re the ones who pretend they don’t have any.
Following through on what you say you’ll do.
This sounds basic. It isn’t.
If you tell an engineering team you’ll advocate for their refactoring project, advocate for it. If you commit to getting back to someone with an answer, get back to them. If you promise to review a design document, review it.
Credibility is a bank account. Every kept commitment is a deposit. Every dropped ball is a withdrawal. Most architects underestimate how much their credibility depends on the small operational stuff, not the big strategic moments.
Being consistent over time.
One good conversation doesn’t build credibility. A hundred good conversations do.
Teams watch how you operate over months and years. They notice if your positions shift based on who’s in the room. They notice if you advocate for them when it’s hard, not just when it’s easy. They notice if your technical engagement is genuine or performative.
Credibility compounds slowly. It can collapse quickly. Treat it accordingly.
The Questions That Build Credibility
I’ve developed a set of questions I use in almost every technical discussion. They work because they demonstrate engagement without requiring deep expertise:
“What’s the tradeoff?”
Every technical decision has tradeoffs. Asking this question signals that you understand nothing is free and you want to understand the cost.
”What happens when this fails?”
Systems fail. Asking about failure modes shows you’re thinking about operational reality, not just happy path functionality.
”Who else is affected by this decision?”
Technical decisions have ripple effects. This question shows you’re thinking systemically, which is exactly what architects are supposed to do.
”What would make you change your mind?”
This is a credibility builder because it shows you’re genuinely open to being wrong. It also surfaces the assumptions underlying someone’s recommendation.
”What are we not talking about that we should be?”
This invites the expertise in the room to surface. It’s a humble question that often produces the most valuable information.
None of these require you to be the expert. All of them demonstrate that you’re a serious technical thinker.
The Shift: From Expert to Synthesizer
Here’s the mindset change that has to happen.
As a practitioner, your value was knowing. You were the expert. You had the answers.
As an architect, your value is synthesizing. You take inputs from multiple experts, each of whom knows more than you about their specific domain, and you create something none of them could create alone: a coherent picture of how the pieces fit together.
That’s a different kind of intelligence. It’s not about depth. It’s about breadth and integration.
I’ll be honest - this transition bothered me for a long time. I loved being deep. I loved knowing the answer before anyone else. Letting go of that identity was harder than learning any new technology.
But the reality is: I can’t be as deep as I used to be. The scope is too wide. The technology moves too fast. And if I tried to maintain that depth across every domain I touch, I’d either burn out or become a bottleneck.
So I made peace with being a synthesizer. I developed the skill of extracting the right information from the people who have it, integrating it into a coherent picture, and making decisions that hold up even though I didn’t generate all the inputs.
That’s the architect’s job. Not having all the answers. Having the right questions, the right relationships, and the judgment to synthesize what you learn into something useful.
Credibility With Leadership Is Different
Everything I’ve said so far is about credibility with practitioners. Credibility with leadership works differently.
Leadership doesn’t care if you can go deep technically. They care if you can translate technical reality into business terms and make sound recommendations.
Your credibility with leadership comes from:
Being right more often than you’re wrong
This sounds obvious, but it requires courage. You have to make calls. You have to take positions. If you hedge everything, you’re not valuable. If you take positions and they consistently turn out well, you build trust.
Framing technical decisions in business terms
We covered this in Parts 1 and 2. The ability to translate is itself a credibility builder with leadership. When you explain technology in terms of risk, cost, and opportunity, you demonstrate that you understand what matters to them.
Not overselling or underselling
Leaders have been burned by technologists who overpromise and underdeliver. They’ve also been frustrated by technologists who are so conservative that nothing ever gets done.
Credibility comes from being calibrated. When you say something will take six months, it takes six months. When you say there’s risk, there’s actually risk. When you say something is straightforward, it actually is.
Calibration takes time to develop. But once you have a track record of accurate assessments, leadership will trust your judgment even when they don’t understand the technical details.
The Long Game
Credibility isn’t built in moments. It’s built over years.
Every interaction is an opportunity to make a deposit or a withdrawal. Every question you ask, every commitment you keep, every time you admit what you don’t know and then go learn it - those accumulate.
The architects who have the most influence aren’t the ones with the most technical depth. They’re the ones who’ve built trust over time by engaging seriously, following through consistently, and synthesizing information into good decisions.
That’s the job. Not being the expert. Being the person experts trust to make sense of what they know.
If you’re early in your architecture career, start building these now. Don’t wait until you have the title. The skills compound over time, and the earlier you start, the more you’ll have when you need them.
If you’re already in the role and struggling, diagnose which piece is missing. Is it credibility with practitioners? Go rebuild trust through better questions and consistent follow-through. Is it credibility with leadership? Focus on calibration and business framing. Is it translation skill? Practice in every conversation until it becomes automatic.
The path is long. There are no shortcuts. But architects who master these fundamentals become indispensable - not because they’re the smartest in the room, but because they make everyone in the room smarter.
That’s what architects actually do.
Photo by Alex Shute on Unsplash